In 1878, a company called Mercantile Mutual was formed and began providing insurance cover to Australians. Mercantile Mutual became ING Direct, but when ING Direct was taken over by ANZ Bank, OnePath stepped in to become the new life insurer for the company formally known as ING Life Insurance. OnePath’s entry into the Australian Insurance market made it possible for Australians to continue trusting the same providers a they have trusted for more than 130 years. OnePath today offers a wide range of coverage options to individuals, employers, and families so important protections against tragedy can be provided to those who need financial security and peace of mind.
OnePath has been the recipient of myriad awards in recent years in recognition of exemplary service provided to policyholders. Examples include:
Different policy types offer different coverage and benefits options so policyholders will need to read their policy information carefully to determine the features applicable to their coverage and the benefits offered to them by OnePath. Some of the key features many policyholders will enjoy include:
To determine features of specific policies you are considering and to ensure these and other features are available to you, you can also shop online or speak with a life insurance expert.
Cover options available through OnePath include:
OnePath also has targeted policies for people aged 50 and older, and for individuals who want guaranteed-approval cover to protect them from life’s tragic events.
In 2011, OnePath paid out $338 million in claims to policyholders and beneficiaries. This included $150.5 million in group life insurance death benefit claims; $75.9 million in total and permanent disability claims; and $89.4 million in group salary continuance insurance.
A life insurance claim may be made via email, phone, or fax. Policyholders and beneficiaries can call 1800 500 229 any time between 9 AM and 6 PM Sydney time on weekdays. A request for claims forms by mail can be sent to OnePath Life, Direct Insurances Claims, GPO Box 4028, Sydney NSW 2001. To submit a fax requesting forms, use (02) 9234 5015. The email address to request claim forms is Diclaims@onepath.com.au.
After a request is made, all necessary claims forms will be sent. You must fill out forms completely and provide all requested information for timely processing of your claim.
OnePath allows policyholders to earn Qantas Points for all premiums paid. Guaranteed upgrades are available and all future improvements and new features are automatically added to existing policies as long as upgrades will not cause an increase in premiums. Members are entitled to flexible cover so policy benefits increase to keep pace with inflation, and additional coverage can often be purchased by members with no need for new medical exams. As long as premiums are paid, policyholders are also entitled to guaranteed continuing cover. Beneficiaries who make death or terminal illness claims are also provided with grief counseling as part of standard policy benefits.
GPO Box 4148
Sydney NSW 2001
Fax: (02) 9262 5319
Telephone for insurance purchased through an advisor: 133 667