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Woolworths Insurance Guide

Woolworths Insurance is an Australian general insurance provider. It is part of the Woolworths Group that was founded in 1924 and has interests in both New Zealand and Australia.

Woolworths Insurance provides a wide array of insurance services. These include car, funeral, landlords, home, pet, life, and travel insurance covers.

  • Woolworths’ insurance arm is an indirect insurance provider, and is actually underwritten by companies such as The Hollard Insurance Company.
  • Insurance from Woolworths has been tailored with flexibility in mind. It allows for flexible payments to suit your lifestyle.
  • Woolworths Insurance is offered for Australians but the coverage can extend overseas for those who opt for travel insurance.
  • The insurance coverage from Woolworths Insurance is oftentimes, cheaper if you purchase it online.
  • Woolworths Insurance offers 24/7 assistance in case you need to make emergency claims.
  • Woolworths provides easy online access to insurance services via its My Insurance Portal. You can log in anytime and anywhere and update all your policy details.
  • Each Woolworths Insurance policy has different exclusions depending on the coverage type as well as the product. You need to learn what each exclusion entails before buying or updating your insurance policy.

Woolworths Insurance offers two types of insurance covers for individuals and families.

Life Insurance

If you are diagnosed with a terminal illness or die suddenly, your beneficiaries will receive a lump sum ranging from $100,000 to $1.5 million. Your cover can help you take care of regular expenses such as the mortgage, your kids’ education, and your car payments.

The maximum life insurance benefit you can apply for depends on your age and income. If your age ranges from 18-45, you can apply for a maximum benefit of $1.5 million. For anyone whose age ranges from 46-55, the maximum benefit is $750,000. And if you are a bit older, and your age ranges from 56-65, the maximum benefit you can apply for is $500,000.

Funeral Insurance

Funeral insurance from Woolworths Insurance will provide a lump sum benefit ranging from $3,000 to $15,000 for your loved ones within 2 business days in case you die. For the first 12 months, only accidental death will warrant compensation. But after that, any kind of death can trigger a claim.

And if you are diagnosed with a terminal illness, you will receive your selected benefit amount to help you meet your financial obligations. The funeral insurance cover from Woolworths can also be used to pay for end-of-life expenses. These may include your debts or legal fees.

Woolworths’ funeral insurance also helps in other situations including serious accidental injury. In that case, you will receive triple your benefit amount at no additional cost if the injury happens within 12 months of an accident. Your accidental death will also enable your beneficiaries receive triple the benefit amount. If you choose to add on children’s insurance, and your child suffers a serious injury or illness, you will get the compensation. Additionally, if your child dies accidentally from the first day of cover, or by any reason after 12 months of coverage, then you will also get a lump sum benefit.

This package comes with premium back guarantee, which means your loved ones will receive the benefit amount or total premiums paid – whichever is greater.

Since 2002 AAMI has been a reliable partner of the Victoria State Emergency Services (SES) and has contributed $4.5 million in equipment and tools towards their rescue efforts.Woolworths Insurance as part of the Woolworths Group runs the Support Through Australian Natural Disasters (S.T.A.N.D) in partnership with The Salvation Army and Adam Goodes.

Through the program, it provides financial assistance to other charities that help communities during natural disasters. These charities include Foodbank, Rural Aid, WWF-Australia, and Lifeline.

As of 2020, the Woolworths group has committed at least $200,000 in gift vouchers for schools to support local communities impacted by bushfires as their kids return for the school year.


During its years of operation, Woolworths Insurance has won numerous awards. These include:

  • Mozo People’s Choice 2017 award for Outstanding Customer Satisfaction Car Insurance
  • Mozo Experts Choice 2017 award for Low Cost Home & Contents Insurance
  • Mozo Experts Choice 2018 award for Exceptional Value Car Insurance (Drive Less Pay Less cover)
  • Mozo Experts Choice 2018 award for Exceptional Value Basic Travel Insurance (Saver cover)
  • Mozo Experts Choice 2018 award for Exceptional Value Landlords Insurance
  • Mozo Experts Choice 2019 award for Exceptional Value Basic Travel Insurance (Saver cover)
  • Mozo Experts Choice 2019 award for Exceptional Value Annual Travel Insurance (Annual Muti-Trip cover)
  • Mozo Experts Choice 2019 award for Exceptional Value Comprehensive Travel Insurance
  • Mozo Experts Choice 2019 award for Exceptional Value Home & Contents Insurance (Standard cover)
  • Mozo Experts Choice 2019 award for Exceptional Value Landlords Insurance
  • Readers Digest 2019 Quality Service award

When something bad happens, and you have to make a claim, simply contact the 24/7 Claims team. You can make the claim online for car, pet, travel, home, and travel insurance. The online option is also best for glass-only claims or in case you need emergency international travel assistance.

There is a guided process for making online claims. It will lead you to an online form in which you would fill in your details (including supporting documentation) and then submit the information.

From Monday to Friday (excluding public holidays), between 8am-8pm (AEST/AEDT), you can call 1300 361 698 for help when making a life insurance claim. For funeral insurance claims, the number to call is 1300 95 4290.

As a Woolworths Insurance policy holder, you may be able to access various rewards offered by The Woolworths Group. These rewards may come in the form of discounts and loyalty points that may be exchanged for other gift items or trips. And if you join the Woolworths Rewards Program, you can benefit from additional rewards.

Benefits and rewards include:

  • You can get 10% off your grocery shopping once a month on the second weekend for transactions of up to $500
  • If you are a Woolworths Reward member, you also get a 10% discount on your life insurance policy.
  • Also, for every 5 years you hold your policy, your premiums will reduce by 5%.
  • You can save up to30% of you buy your Woolworths insurance cover online
  • A 4c per litre fuel discount at participating Caltex and Caltex Woolworths co-branded fuel outlets when you spend $30 or more at any Woolworths supermarket.
  • For every $1 spent, you get 1 point. And 2000 points = $10 off your regular shopping.
  • You may win an African Safari for 4
  • You may win 100s of family movie Passes
  • You can convert your loyalty points into Qantas Points


Phone: 1300 10 1234

Address: PO Box 8000
Baulkham Hills NSW 2153


Woolworths Insurance currently is not one of the insurers Life Insurance Comparison works with.

We are able to offer you quotes from our panel of insurers, which include AIA, BT, CommInsure, OnePath, TAL, MLC, ClearView, Zurich, and NEOS.

For life insurance we sell income protection, trauma, life insurance and total permanent disability.

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