Chat with us, powered by LiveChat AIA Life Insurance Products & Benefits Review

AIA Life Insurance Review

AIA is one of the leading life insurers in Australia, and has been in business for over 40 years. They are backed by AIA Group, the largest independent publicly listed life insurance group in the Asia-Pacific region. AIA offers a range of products, including the AIA Vitality life insurance policy that rewards members for healthy living decisions. AIA provides life insurance to more than three million Australians.


AIA has won numerous awards during their years in business:

  • ANZIIF Life Insurer of the Year 2017, 2015, 2013, 2012
  • ANZIIF Women’s Employer of the Year 2016
  • SuperReview Best Insurer of the Year 2017, 2016, 2014, 2012, 2011
  • ISelect Life Insurance Partner of the Year 2017
  • FSC Consumer Innovation Award – AIA Vitality 2017
  • AB+F Life Insurance Product of the Year – AIA Vitality 2017, 2016
  • Shared Value Awards Shared Value Organisation to Watch – AIA Vitality 2017, 2016
  • AC+E Long Term Loyalty Program Rewarding Healthier Habits – AIA Vitality 2017
  • SMSF Adviser Insurance Provider of the Year 2016
  • AFA & Beddoes Institute Best Return to Health Outcomes 2016
  • AFA & Beddoes Institute Best New Policyholder Experience 2016
  • AFA & Beddoes Institute Best Policy Material 2016
  • AIA has made a commitment to social corporate responsibility, and operates under the philosophy ‘Making a Difference’. They do this by implementing programs like AIA Vitality and launching community initiatives.
  • AIA life insurance focuses on choice and flexibility, so you can choose an insurance policy that suits your lifestyle needs.
  • AIA Vitality is a health and wellness rewards scheme available to members who take up a life insurance policy through AIA.
  • In addition to standard benefits of each policy, some policies also include:
  • Financial planning reimbursement of up to $3000
  • Premium Freeze: have the choice to freeze your premium by reducing the sum insured on the policy anniversary date
  • Free family benefit of up to $20,000 if one of your children passes away or
    suffers a terminal illness
  • Covers funeral benefits up to $25,000 or 10% of the insured sum if you pass away

AIA offers four types of life insurance for individuals, plus one for businesses.

Life Cover

Life cover is there if you pass away or are diagnosed with a terminal illness. AIA’s life cover is available for people aged between 11 and 75, and pays out a financial benefit that can be used to cover outstanding loans or other expenses.

Income Protection

If you become sick or injured and are unable to work, income protection pays out a monthly payment while you recover. The policy is available to those aged 16 to 65 depending on your level of cover and occupation.

Total & Permanent Disablement (TPD)

If your injury or illness means that you are unable to return to work at all, TPD cover can provide financial security that lets you maintain your current lifestyle. The policy is available to those aged 16 to 64 years depending on your level of cover and occupation.

AIA Vitality

AIA Vitality is a unique wellness program that can help improve your health. You’ll get the tools and information to create a healthier lifestyle, and the actions you take can also earn you points. These points can lead to discounts and rewards on products and services. When you purchase life cover through an eligible AIA policy, you’ll become a member of the AIA Vitality Program.

Crisis Recovery

Traumatic events like cancer, heart attacks, or accidents can have a serious effect on you and your family, both emotionally and financially. Crisis Recovery cover can help you pay the bills while you focus on getting through a traumatic event. Crisis Recovery cover is available for people aged between 16 and 64.

Business Expenses

If you are unable to work because of an injury or illness, Business Expenses cover makes sure that your fixed business expenses are covered. This cover can be particularly useful for those who are self-employed. It is available to those aged between 16 and 60 depending on your occupation.

AIA paid out $1,156,677,931 to AIA Australia clients in 2016. That is an average of $4,589,992 per working day.

2016 Claim Payout Breakdown

Claims by Occupation

AIA Life Insurance Claims by Occupation

The top 3 occupations claiming for each policy type.


Crisis Recovery

Income Protection

Crisis Recovery



Claim online for Income Protection or Business Protection policies. Just log on to the Adviser Site and choose the Self Service Portal.


Members can call the AIA Teleclaims team at (03) 9009 4850 to lodge a claim. You’ll speak to an adviser who will get all of the details they need to lodge the claim. The claims team will send you any required claims forms so that you can put your claim through as quickly as possible.

Claiming for life insurance through super

If your life insurance was purchased through your super, contact your super fund directly to make a claim.

AIA Vitality is AIA’s member rewards scheme. It is a highly acclaimed program that helps members live a healthier lifestyle by creating incentives to do so. AIA Vitality is a points-based program. You’ll start as a Bronze member and work your way up to Platinum by earning points through health-based activities.

AIA Vitality Discounts and Rewards include:

  • Save up to 50% at endota spa
  • Discounted movie vouchers at HOYTS Cinema
  • Exchange points for gift cards at Woolworths, JB Hi-Fi, Rebel, Dymocks or Myer
  • Get up to 50% cashback on flights booked directly through Qantas
  • Earn weekly $5 vouchers for Boost Juice, HOYTS, iTunes, or Woolworths by achieving physical fitness targets.
  • Discounts at Anytime Fitness
  • Save 25% on fitbit and Garmin products
  • Save up to 50% on Fitness First or Virgin active memberships

Address: Level 6, 509 St Kilda Road, Melbourne VIC 3004
Phone: 1800 333 613

Compare life insurance policies & save

Compare now